Privacy Policy

Last updated: [date – to be set on publication]

This Privacy Policy explains how ForenX Technologies Pvt. Ltd. ("ForenX", "we", "us") collects, uses, stores and protects personal data submitted through this website. It is structured around India's Digital Personal Data Protection Act, 2023 (the "DPDP Act"). ForenX is the Data Fiduciary for the personal data described here.

1. What data we collect

We collect the information you choose to submit through our enquiry forms, along with limited technical and usage data when you visit the website:

• Course enquiry form: full name, email address, mobile / WhatsApp number and the course you are interested in; and, if you choose to provide them, your sector, college or organization, designation, training requirement, number of participants, qualification, preferred learning mode, schedule, city, how you heard about us, and your message.
• Service enquiry form: full name, organization / institution, designation, business email, mobile number, service required, a description of your requirement, location and preferred contact method; and, if you choose to provide them, a case / project reference, expected timeline and preferred consultation date.
• Submission details: the page you submitted from, the date and time of submission, and campaign tags in the page link (for example utm_source), which tell us which advertisement or link brought you to the site.
• Technical data: your IP address is processed by our hosting provider when you use the site, and is used briefly to limit spam submissions.
• Website usage data: when analytics or advertising tools are active on the site, they may collect the pages you visit, how you interact with them, your approximate location, your device and browser type, and the link or advertisement that brought you here. See section 4.

The website does not accept file uploads. If you choose to send a resume or supporting documents to us on WhatsApp, we handle them under this policy as well.

2. Why we collect it

We process your personal data, with your consent given when you submit a form, only to:

• respond to your enquiry and share course details, syllabus, batch schedules, fees and admission information;
• understand and respond to your forensic or cybersecurity service requirement;
• contact you by phone, WhatsApp or email about your enquiry;
• understand which of our campaigns and pages generate enquiries, and how the website is used, so we can improve them;
• protect the website against spam and misuse.

We do not sell your personal data, and we do not use it for purposes unrelated to your enquiry.

3. Where it is stored

When you submit a form, your enquiry is sent to our server and delivered to the ForenX team through one or more of the following:

• Email: a notification is sent to ForenX's business inbox through an email delivery service.
• Google Sheets: enquiries may be recorded in a Google Sheet that only authorised ForenX staff can access.
• CRM: enquiries may be recorded in a customer relationship management system used by ForenX.
• Your own browser: a backup copy of your submission is kept in your browser's local storage on your own device, so it is not lost if the connection fails. You can clear it at any time by clearing your browser's site data.

These service providers act as Data Processors on our behalf. Some of them may store data on servers outside India, as permitted under the DPDP Act. The website also loads fonts and scripts from third-party content delivery networks, which receive your IP address when these files load.

4. Cookies, analytics and Google Tag Manager

This website uses Google Tag Manager, a service provided by Google that lets us manage measurement and marketing tools ("tags") on the site. Google receives your IP address and basic browser information when Tag Manager loads.

Through Tag Manager we may use analytics and advertising measurement tools, such as Google Analytics and Google Ads, to understand how visitors use the site and how our campaigns perform. These tools may place cookies or similar identifiers on your device and share usage data with their providers, who act on our behalf or under their own privacy terms and may process it on servers outside India. We do not set up these tools to collect what you type into our enquiry forms.

You can control this data in the following ways:

• block or delete cookies in your browser settings. The enquiry forms will continue to work;
• install the Google Analytics opt-out browser add-on;
• manage personalised advertising in your Google Ad Center.

To learn how Google handles this data, see how Google uses information from sites that use its services.

5. How long we keep it

We keep your enquiry data for as long as it is needed to respond to you and, if you enrol or engage our services, to provide them. After that it is deleted, unless we are required by law to keep it longer. Retention period: [retention period – to be confirmed by client].

6. How we protect it

Data is sent over encrypted (HTTPS) connections, and access to enquiry records is limited to the ForenX staff who need it to respond to you. Information submitted through the service enquiry form is treated as confidential.

7. Your rights

Under the DPDP Act, you have the right to:

• Access: ask for a summary of the personal data we hold about you and how we process it;
• Correction: ask us to correct, complete or update inaccurate or incomplete data;
• Deletion: ask us to erase your data when it is no longer needed for the purpose you gave it for;
• Withdraw consent: withdraw your consent at any time. This does not affect processing done before you withdrew it;
• Grievance redressal: raise a complaint with us about how your data is handled;
• Nominate: nominate another person to exercise these rights on your behalf in the event of your death or incapacity.

If you are not satisfied with our response to a grievance, you may complain to the Data Protection Board of India.

8. Children

If you are under 18, please submit an enquiry only with the consent of your parent or lawful guardian, who may contact us on your behalf.

9. Contact for privacy requests

To exercise your rights or ask a question about this policy, contact:

• ForenX Technologies Pvt. Ltd.
• Phone: +91 72005 33329
• Email: [privacy email – to be provided by client]
• Grievance Officer: [name – to be provided by client]

We will respond to verified requests within a reasonable time.

10. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a new "Last updated" date.